Shipping Policy
Please note that orders take 1 to 3 business days to process before being sent out for shipment. Please consider any holidays that might impact delivery times. Please see the estimated delivery times for your country or region below.
Standard Shipping Times
USA: 7-12 business days
Canada: 10-20 business days
Europe: 10-15 business days
Oceania: 7-15 business days
Latin America: 7-15 business days
Shipping Cost
United States:
$3.95 USD on orders under $40
Free Shipping on orders over $40 USD
United Kingdom, Canada, Australia, New Zealand:
$4.95 USD on orders under $40
Free Shipping on orders over $40 USD
Rest of the world:
$19.99 USD on orders under $75
Free Shipping on orders over $75 USD
TRACKING YOUR ORDER:
You will receive a confirmation email and/or text message with your tracking information. To track your package you can visit the Order Status Page. Please allow 1 to 3 business days for the tracking information to update. If you have any questions about tracking your order please Contact us so we can help.
WRONG ADDRESS DISCLAIMER:
The buyer is responsible for providing the correct shipping address at checkout. We process orders as quickly as possible to ensure you receive your order in a timely manner. There is a 3 hour window to correct an incorrect shipping address. Please contact us immediately at support@zulamay.com if you believe you have provided an incorrect shipping address.
RETURNS:
Please refer to our Refund Policy for further information on how to make a return
LOST/STOLEN PACKAGES
Zulamay is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Order Status Page. If you have any further questions on how to do this please reach out to our customer support team on our Contact us page.
Contact:
Email: support@zulamay.com
Phone: (617) 402-5635
Skytrendy LLC
498 Somerville Ave
Somerville Massachusetts 02143
United States